In January 2015, the Stockholm County Council (Stockholms Läns Landsting) decided that cancellations must be made 24 hours prior to scheduled appointment, to avoid being charged for the appointment. Thereafter, ordinary patient fees will be charged. This also applies to children and young people under 18 and patients carrying a "frikort". Cancellations are only valid by Phone or by "Mina vårdkontakter", and not by mail.
Högkostnadsskydd and frikort
Högkostnadsskydd (high-cost) means that you do not have to pay more than a maximum amount of patient fees during one year. Once you have reached the maximum amount you will receive a Frikort (free pass), which provides free health care. The Frikort is valid for twelve months after the day you made the first visit.